FAQ
Choose one of the topics above or browse our list of frequently asked questions!
Orders and product availability
How to check product availability in stock?
How to check product availability in stock?
On the product page, you'll find a bar with real-time availability information. If the product is in stock, you can add it to your cart immediately. And if it's temporarily out of stock, you can sign up for notifications – we'll let you know as soon as it's back in stock.
Can I place an order by phone or email?
Can I place an order by phone or email?
We accept orders exclusively through our online store. This ensures that all product, availability, and payment information is always up-to-date, and your order is processed without delay.
Can I edit or cancel my order after it has been placed?
Can I edit or cancel my order after it has been placed?
Once an order has been placed, it cannot be edited or canceled. Therefore, before finalizing your purchase, it's important to carefully review the contents of your cart and your shipping details to ensure your package arrives quickly and without any complications.
Why can't I add more items to my cart?
Why can't I add more items to my cart?
The limit on items in your cart is based on current product availability. If the system doesn't allow you to add more, it means we have fewer items in stock. This ensures you only order what we can ship immediately.
How does the wish list work and does it save my items for later?
How does the wish list work and does it save my items for later?
A wish list is your personal space on the website – you can add products you've noticed but don't want to buy right away. This makes it easy to return to them later, and all your saved items are waiting for you as long as you need them. It's also a great way to plan larger purchases or give your loved ones gift ideas.
Shipping and order tracking
What are the delivery options and how much do they cost?
What are the delivery options and how much do they cost?
We want your purchases to arrive quickly and conveniently – that's why we offer several proven delivery methods:
📦 InPost parcel locker – PLN 12.99, delivery 1–2 business days
🚚 InPost courier – PLN 14.99, delivery 1–2 business days
🚚 DPD courier – PLN 14.99, delivery 1–2 business days
🚚 UPS Courier – PLN 14.99, delivery 1–2 business days
🚚 DHL courier – PLN 14.99, delivery 1–2 business days
📍 DHL Pickup Point – PLN 14.99, delivery 1–2 business days
⛽ Orlen Paczka – PLN 14.99, delivery 1–2 business days
🤝 Personal collection in Wrocław – ul. Skrzypowa 1, after prior contact and appointment
Regardless of the option you choose, we strive to ensure your parcel reaches you quickly and safely.
How long does it take to process an order?
How long does it take to process an order?
When you order from us, you can count on fast and convenient delivery – both in Poland and abroad.
We ship throughout Poland, to most European countries and selected countries outside Europe.
Orders placed and paid for by 12:00 PM are shipped the same day. After 12:00 PM, orders are shipped the next business day. In Poland, delivery usually takes no longer than 3 business days from receipt of payment.
For international shipments, you will see the delivery time and available methods in the basket after selecting the country.
Each package is accompanied by an order confirmation, product specifications and a receipt or – upon request – a VAT invoice.
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship not only within Poland but also to most European countries and selected countries outside of Europe. Detailed shipping options and costs can be viewed in your shopping cart after selecting your country. No matter where you are, our products can be shipped directly to you.
How can I track my order?
How can I track my order?
As soon as we ship your package, we'll send you a shipping confirmation email with a tracking number. This allows you to stay up-to-date on where your order is and when it will arrive at your designated address. It's a simple and convenient way to maintain full control over your delivery.
Can I change my delivery address after placing my order?
Can I change my delivery address after placing my order?
It's not possible to change the delivery address once an order has been placed. Therefore, it's important to carefully verify your details before finalizing your purchase – this ensures your package will arrive quickly and safely at its destination.
Can I collect my order in person?
Can I collect my order in person?
Yes, we offer in-store pickup in Wrocław at Skrzypowa Street 1. Simply call us in advance to schedule a convenient time. This is a great option if you want to pick up your purchases quickly and without delivery charges.
Returns and exchanges
How can I return a product?
How can I return a product?
We want your shopping experience to be pleasant and hassle-free. However, if something doesn't meet your expectations, don't worry. You have 30 days to decide, and we'll cover the return shipping costs.
You can check return options on our Returns and Complaints page.
How much time do I have to make a return?
How much time do I have to make a return?
Don't worry – you have 30 days from the moment you receive your shipment to return the product.
Can I exchange the product for another one?
Can I exchange the product for another one?
We don't do direct exchanges. If you'd like a different item, simply return the one you already have and place a new order. This makes the entire process quick, transparent, and hassle-free.
When will I receive my refund?
When will I receive my refund?
Once we approve your return, we'll transfer the funds to the same account you used to pay for the order. Processing time depends on your payment provider or bank, but by law, your refund will be processed no later than 30 days. In most cases, your money will be refunded much sooner.
Can sale items also be returned?
Can sale items also be returned?
Yes, you can return items purchased at a promotional price under the same terms as other items. Sale conditions do not limit your rights – you have a full 30 days to decide and receive free returns.
The product arrived damaged, what should I do?
The product arrived damaged, what should I do?
If your package arrives damaged or the product is defective, please contact us at hello@yamann.com . Describe the issue and, if possible, attach photos. This will help us resolve the issue more quickly and find the best solution for you.
Other questions
Can I receive a VAT invoice?
Can I receive a VAT invoice?
Yes, simply select the appropriate option in the shopping cart when placing your order and provide your company details. We'll include a VAT invoice with your package instead of a receipt. This way, everything is ready for you to settle immediately.
